Cancellation policy

Some items in our store may be offered to you in the form of a subscription, a pre-order, or a trial before you make a purchase. The cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions
When you purchase a subscription, you will receive recurring deliveries. These are based on the duration of the subscription and the frequency you select.
Your payment details are stored securely and an amount is debited with each delivery, unless you choose to pay for everything in advance.
Some subscriptions are automatically renewed at the end of the term. If you do not want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. The order confirmation emails contain links to your orders. You can manage your subscription there.
See our return policy for more information about returns and refunds.

Pre-orders
When you purchase a pre-order, you are paying for a product that is not in stock or that will be available soon but has not yet been added to stock. We may not collect payment or partial payment at checkout, but will save your payment method and collect the full or remaining amount at a later date.
You can cancel a partially paid pre-order that has not yet been processed. Once the order has been processed, you cannot cancel it. However, you can request a (partial) refund. See our return policy for more information about returns and refunds.

Try before you buy
When you purchase an item to try first, we will authorize your payment method before processing the order. You will have a certain period of time to decide whether you want to keep the item. Once that period has expired and you have not returned the item, we will collect the full amount via your payment method.